Return and Refund Policy

30-Day Return Policy
We want you to be completely satisfied with your purchase. If you are not satisfied, you can return items within 30 days of receipt for a refund or exchange.

To be eligible for a return, the item must be:

Unused and in the same condition in which you received it

Returned in its original packaging

Include a receipt or other proof of purchase

Return Shipping

Return shipping costs are the responsibility of the customer unless the item is damaged or incorrectly delivered.

We recommend using a trackable shipping method for returns.

Shipping costs are non-refundable except in cases where we made an error (e.g., incorrect item or damaged goods).

Exchanges

An exchange is only possible if the item delivered is defective, damaged, or incorrect.

Returns In this case, please contact us by email at sales@cactusonline.shop and provide your order number and a brief description of the issue.

Refunds

You will receive an email notification once your return has been received and inspected.
If your return is approved, a refund will automatically be processed using your original payment method.
Processing may take 5-10 business days, depending on your bank or payment provider.

Non-Returnable or Non-Returnable Items

The following items are non-returnable and non-returnable:

Gift Cards

Digital Downloads

Items marked as “Final Sale” or “Non-Returnable”

How to Initiate a Return

To initiate a return, please contact us by email at sales@cactusonline.shop.
Provide your order number and the reason for the return. Our team will inform you of all further steps and the return address.